Delivery Area
We offer shipping to all countries and regions available in our address selector. The shipping charges below depend on your destination.
Free Shipping Policy
Free shipping applies with no minimum order value, except for Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii. For these destinations, a per-item shipping charge applies as described below.
The Shipping Process (in Working Days) Is as Follows:
Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
Free Shipping
Shipping is free with no minimum order value to all available destinations except Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.
Estimated shipping time: 15-42 days after dispatch. Order preparation: 1-2 weeks, separate from shipping time.
Fast Shipping (UPS/DHL Express/Fedex): 5-7 Days
This paid shipping method applies to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii. Estimated shipping time: 5-7 days after dispatch. Order preparation: 1-2 weeks, separate from shipping time.
The fast shipping charge is the equivalent of €100 per item. Each item is charged at the same rate, with no quantity-based free shipping threshold.
Shipping charges are shown in your selected currency at checkout. The final payable amount is confirmed before you place your order.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0- £20 per piece or the equivalent in local currency.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Questions and answers
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Estimated shipping time after dispatch is 15-42 days for Free Shipping and 5-7 days for the paid Fast Shipping method, depending on your destination and product. Order preparation takes 1-2 weeks separately. If not, contact our customer service team at [email protected] for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team [email protected] for the latest logistics information.
Do you ship to my country?
We offer shipping to all countries and regions available in our address selector. If you need help checking your destination, contact us at [email protected]
Will I be responsible for customs duties? If so, how much do they cost?
• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0- £20 per piece or the equivalent in local currency.
